The Daily Sentinel FAQs
Q: How can I contact The Daily Sentinel?|
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use Forgot Password.
Q: How do I change my password?
Login and proceed to "My Profile > Change Contact Information". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your web site?
If you experience a problem navigating our sites, please email us at The Daily Sentinel Webmaster and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments
o Start a new subscription or restart an old stopped subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Delivery Options > Vacation Holds" to notify us of your vacation and to stop and restart home delivery. For vacation stops received by 5:00pm Monday - Friday and by 11:00am Saturday and Sunday your paper can be stopped the following business day. Any requests after those times will take two business days to process the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. To donate your vacation copies, proceed to "Delivery Options > Vacation Holds" and choose the NIE donation option.
Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Delivery Options" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 7:00 A.M. on Weekends in Mesa County. Al l other areas is 7:00A.M. Monday - Friday and 8:00A.M. on weekends). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 970-242-1919. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at The Daily Sentinel. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.
Q: Where can I purchase another subscription?
You can purchase these items by visiting the "Delivery Options > New Subscription" link on your main menu or new subscription if you are not logged in.